About

PhantomCards ships orders within Hong Kong and internationally. International orders are shipped using reputable courier services, including UPS and other major carriers, depending on destination and shipment requirements. Tracking information will be provided where available.

Delivery times are estimates only and may be affected by customs processing, carrier delays, and other factors outside of our control.

Shipping costs will be included in your quotation prior to order confirmation.

Orders valued at USD $1,000 or more generally qualify for complimentary international shipping, subject to destination, shipment size, and carrier restrictions.

For inventory held in-house, orders are generally dispatched within 72 hours of payment confirmation.

Where additional sourcing is required, customers will be provided with an estimated dispatch timeline prior to order confirmation.

Once an order has been dispatched, delivery typically takes 48-72 hours.

Delivery times are estimates and may vary depending on the destination, carrier operations, customs clearance, local holidays, or other circumstances outside our control. Tracking information will be provided once your order has been shipped.

Customers are responsible for any customs duties, VAT, import taxes, brokerage fees, or other charges imposed by local authorities, unless otherwise agreed in writing.

PhantomCards is not responsible for customs delays, import restrictions, or other actions taken by local authorities.

If a product is not currently listed in our catalogue, customers are welcome to submit a sourcing request by email, Discord, or through our Contact Us page.

Our website does not reflect the full range of inventory available to us. We regularly hold additional unlisted stock and maintain access to a broader range of products through our established supply network.

Availability and pricing for specially sourced products are subject to market conditions and are not guaranteed until an order has been confirmed.

• Wise (Preferred): Fast, secure, and cost-effective for international transactions.
• Alternative Payment Methods: Additional payment options may be available upon request.

Customers with specific shipping, packaging, labelling, documentation, or delivery requirements should notify us before order dispatch so that we can determine whether the request can be accommodated.

Special requests may include, among other things, alternative packaging arrangements, carton or case labelling, delivery instructions, consolidated shipments, additional commercial documentation, or specific carrier requirements.

Requests submitted after an order has been dispatched may not be possible to accommodate. Where a special request results in additional handling, packaging, shipping, or administrative costs, we will advise you of any applicable charges before proceeding.

Please refer to our Refund Policy for information regarding returns, damaged shipments, and refund eligibility.